Diablo Immortal Not Working on S10 & Galaxy Devices

Diablo Immortal S10 and all the errors it has been facing in the game along with many other Samsung Galaxy mobile phones

The much-awaited free-to-play Diablo Immortal was specifically designed for mobile devices. Still, unfortunately, Diablo Immortal can not be played on the S10 series of devices, and people have been having questions about why it’s not availableWe have curated this guide to clear all your confusion related to Diablo Immortal in Samsung Galaxy S10, and further series since players think Diablo Immortal is really a bad game to play in these series.

Key Highlights
  • Some Samsung Phones come with their original Samsung chipset but some devices like Galaxy S10 come with Exynos chipset which cannot run Diablo Immortal.
  • Exynos chipsets cannot handle some codes of Diablo Immortal graphics which is why the game wouldn’t be even compatible with devices like Galaxy S10.
  • The only real solution is to buy a new phone which does not have an Exynos chipset or you can try the game on your laptop or PC.
  • It is not only the Galaxy S10 that faces this issue as there are many other Samsung devices that face this issue such as:
    • Samsung Galaxy A series.
    • Samsung Galaxy F and M series.
    • Samsung Galaxy Note 10 and S10 series.

Diablo Immortal is Not Available For Exynos Devices

Many players think that the worst thing about this game is the microtransaction system in the game, but you might be wrong because trying to download Diablo Immortal on S10 mobile is the worst thing that can happen to you. Read our complete list of Diablo Immortal servers guide, which entails language-specific servers and conditions of them as well. 

Diablo Immortal Download
Downloading Diablo Immortal

Many Samsung mobile phones are Exynos-based phones in which you can’t download Diablo Immortal. This way, you won’t be able to experience any in-app transactions.

The players are facing issues, especially in the Samsung Galaxy series, and it’s not just in one or two countries but in most parts of the world. 

Samsung Galaxy S10

Just after the launch of Diablo Immortal, people wanted the Diablo Immortal game on their S10 phone, but they couldn’t have it, thinking that there was a problem with their mobiles. It is not the case because even Samsung Galaxy owners can’t download Diablo Immortal. 

Users who can download the Diablo Immortal game face some serious graphic bugs in Diablo Immortal. Users get a message that “Your device is not compatible with this version” when they try to download the game from Playstore. 

Samsung Galaxy series have Exynos chipsets, including Samsung Galaxy S10, Samsung Galaxy S10 5G, Samsung Galaxy S10+, Samsung Galaxy S10e, and many other versions. 

Diablo Immortal Not Working on S10 and Other Samsung Devices

Other than the Diablo Immortal mobile version on S10, more Samsung series do not support the game. There are several reports from Blizzard’s official forum about the incompatibility of the Diablo Immortal for Samsung phones.

Below is a list of all Samsung Galaxy phones you can’t download the mobile version of the game. 

Diablo Immortal Error
Diablo Immortal Samsung Error
  • Samsung Galaxy A12
  • Samsung Galaxy A13
  • Samsung Galaxy A215
  • Samsung Galaxy A51 5G
  • Samsung Galaxy A Quantum 
  • Samsung Galaxy F12
  • Samsung Galaxy F62
  • Samsung Galaxy M12
  • Samsung Galaxy M13
  • Samsung Galaxy M62
  • Samsung Galaxy Note10
  • Samsung Galaxy Note 10 5G
  • Samsung Galaxy Note10+
  • Samsung Galaxy Note10+ 5G
  • Samsung Galaxy S10e
  • Samsung Galaxy S10
  • Samsung Galaxy S10+
  • Samsung Galaxy S10 5G
  • Samsung Galaxy XCover 5


It’s not only the Samsung Galaxy phones showing this error while downloading Diablo Immortal. Many other brands are showing an incompatibility error, such as the Xiaomi brand. Only iPhones can download Diablo Immortal without any issue. 

The MMO video game series was launched on the 2nd of June, 2022, by Blizzard Entertainment and NetEase. The game is available for most Android, IOS, and beta PC Windows.

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Moiz Banoori is the brains behind eXputer. Having worked at various Video Game sites, with 8 years of Content Writing Experience and a Journalism Degree at hand, he presently monitors teams, creates strategies, and publishes qualified pieces through his aptitude at eXputer. Feel free to get in touch with him through his gaming profile on Steam and PSN.

Experience: 8+ Years || Manages Teams, Creates Strategies, and Publishes Guides on eXputer || Education: Bachelors in Journalism.

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