Diablo Immortal: Please Check Your Internet Connection [FIXED]

Blizzard Entertainment has just come out with the latest entry in the Diablo franchise and it’s measuring to be one doozy of an RPG. However, certain issues—more precisely bugs and errors—aren’t letting dungeon-crawling enthusiasts enjoy the title as it should be. One of these pertinent problems is Diablo Immortal please check your internet connection that bars players from connecting to online servers. 

If you’ve been affected by a similar issue, you’re definitely not alone in this endeavor. Thousands of other players currently face the same calamity with no straight solution in mind.

However, the good news is that the affair isn’t entirely impossible to get the better of. Plenty of potential fixes seem to be working for the hack-and-slash RPG, so it’s not too bad of a situation. Let us get right into these measures with no further ado. 

What is Diablo Immortal Please Check Your Internet Connection? 

Diablo Immortal Please Check Your Internet Connection
Diablo Immortal Please Check Your Internet Connection

Diablo Immortal is a pretty fun game that puts even the most hardcore RPG fans to its paces. However, in times that it’s not fun at all, you’re probably looking at an error screen, such as the one in question. What we have at our disposal here is purely an internet-centric issue that doesn’t seem to go away on its own unless, of course, you do something about it. 

As soon as you start up your game in the instance of these dire times, the title screen returns you with a prompt that says, “Please check your internet connection and tap OK.” Selecting the latter then takes you back to your phone’s home screen thereby shutting the game down from what we can gather. This is undesirable in every sense of the meaning, so concerned players do need to fix the issue promptly to get back to demon hunting. 

Fortunately, the situation isn’t all that oh-so-terrible. Whether you’re facing the problem on your Android or iOS device or on Blizzard’s Battle.net launcher, we’ve outlined a variety of different potential solutions. Implementing the latter correctly on your end will more or less ensure that you can hop right back into the fun as soon as possible. With that said, let’s jump right into the solutions part without any further delay. 

11 Ways to Fix Check Your Internet Connection in Diablo Immortal 

The following is our cherry-picked collection of the best potential solutions there are to this vexing Diablo Immortal issue. Make sure to follow the forthcoming instructions diligently for the best results, similar to how it’s done with the Diablo Immortal Samsung Fix.

Confirm Server Availability

Before getting started with the list of fixes we’ve got for you ahead, take some time out and confirm whether the developers have pulled the servers for maintenance. In the case that the servers are experiencing downtime, you won’t be able to get through the startup screen. 

Take to the official Twitter account of the developers, therefore, to get live updates of Immortal’s server availability. If the servers are working just fine, you’ll definitely need to take the matter into your own hands. Continue reading, therefore, and try what we’ve laid out for you ahead. 

Keep Repeatedly Trying to Get Past the Error Prompt

Some Reddit users posting on the platform say that they’ve managed to get ahead of the Diablo Immortal please check your internet connection error by repeatedly tapping on the “OK” button. Of course, doing so takes you back to your phone’s home screen. You ignore that and keep getting back into the game, only to run into the same issue again and tap on the “OK” button just the similar. 

Many players were able to past the issue by implementing this otherwise tedious strategy, so here’s hoping that things will work out for you in an identical tone as well. However, in the case that the game does not see eye to eye with what you’re trying to do here, keep on reading to try other definitive fixes.

Turn Off Your Antivirus Software – Definitive Fix to the Diablo Immortal Please Check Your Internet Connection Hassle

A bevy of players have all conformed to the idea that turning off your mobile phone’s installed antivirus software leads to success in terms of fixing the internet issue plaguing Diablo Immortal. We’re not exactly sure how this plays out, but as long as it gets stuff done, we’re more than happy to get rolling with it. 

No matter the software you’ve got on your smartphone, try disabling it—at least for a mere moment—to verify whether doing so does anything for the Diablo Immortal please check your internet connection affair. From what we can collect through community posts, the issue is seemingly your antivirus program. 

Verify whether that is the case by replicating this set of instructions. Keep on reading to try more forms of solutions in the case that turning off your antivirus software did nothing for the internet problem at hand. 

Provide Administrator Privileges to the Battle.net Launcher

It’s worth taking the time out and verifying whether a prompt lack of administrator privileges is holding you back from playing Diablo Immortal on your PC. Try launching the Battle.net launcher from the Windows Start menu for as an administrator for this purpose and see what plays out afterward. This is simple enough to do on a Windows device, so it shouldn’t be much of a struggle. Let us guide you with the following words nonetheless. 

Simply search for “Battle.net” using the Windows Search bar in the top-left corner of your Windows PC and select “Run as administrator” when the relevant option surfaces on the screen. 

Alternatively, if you’ve got a shortcut icon of the Battle.net app on your desktop, there’s a way to launch it as an admin from there as well. Simply right-click on the app icon and select “Run as administrator” and you’ll be all sorted.

Diablo Immortal please check your internet connection
Running the Battle.net Launcher as an Administrator

If running the title as an administrator didn’t work things out for this internet-centric issue, there are plenty of other measures still left to take. 

Switch Your Internet Connection 

A wide array of users have been able to resolve the bothersome Diablo Immortal please check your internet connection issue just by switching the source of their internet connection. To clear this up with the help of an example, keep on reading.

If you’re using a Wi-Fi connection to play Blizzard’s latest hack-and-slash action RPG and repeatedly running into the connection loss problem, try turning off the Wi-Fi for a bit. Afterward, restart your phone. 

When your phone boots back on, keep Wi-Fi turned off and get going with your mobile data package instead. Next, launch Diablo Immortal and verify whether you’re facing the same irksome error again. Hopefully, you should be able to play just fine now and get across the “Please check your internet connection and tap on OK” error prompt. Somewhere along those lines, you will be hopping back into Immortal soon.

Do keep in mind that the trick people are incorporating also works both ways. If it was your mobile data that had been utilized to launch and play Diablo Immortal earlier, try using your Wi-Fi connection. From what we can gather through Reddit forums and other community posts, the vast majority of players have been able to connect to Diablo Immortal’s servers just perfectly by employing this stratagem. Here’s hoping that you say the same. 

We’d also encourage you to try a different internet connection provided that it is within your reach. The problem can be resolved by changing your IP address altogether, so this does come across as a viable option. Some sort of hindrance in your IP address could be barring your online-only title to connect to its dedicated servers appropriately. That way, you become very much prone to connectivity-related issues. 

With that said, if nothing under this subtitle comes to fruition on your end, keep on reading to apply other potential fixes.

Use a VPN 

Next up, we’ve stumbled upon a different kind of approach towards fixing the internet issue at hand regarding Blizzard’s latest RPG venture. Try a Virtual Protocol Network, or VPN—as most people tend to coin it—for connecting to Diablo Immortal.

This is especially advised in the case that you do not have another internet connection that’s easily available at your disposal. If you cannot try attempting the latter in the hope of resolving the error in question, try looking up a good VPN instead. You’re bound to get good results. 

Luckily, there is no scarcity of high-quality VPN software on mobile platforms, both paid and free, so you shouldn’t be struggling to pick a high-quality one. If you want our advice, try SuperVPN Fast VPN Client from the Google Play Store for speedy, effective, and dependable results without paying a single dime. Make sure to avoid connecting to countries like the Netherlands and Belgium due to obvious reasons.

  • A swift nudge in case you missed it: Diablo Immortal isn’t available to download or play officially in the Netherlands and Belgium due to their respective “lootbox” laws.

PC gamers can benefit from the functioning of ProtonVPN, which is yet another SuperVPN equivalent on the Windows platform. Do give it a shot if you’re after a free VPN that pushes out solid levels of performance.  

After establishing a firm VPN connection on your mobile phone or PC, try launching Diablo Immortal to see whether the please check your internet connection error still pops up on the screen. There’s a good chance of the problem going away just like that, now that you have already made use of a VPN for the game.

However, if the ethereal annoyance still manages to find its way back on your device, you might as well uninstall the VPN and try what we have outlined for you ahead. 

Clear Diablo Immortal’s Cache and Data 

Some players have been able to get Diablo Immortal to work just by implementing this painless strategy of clearing the game’s cache and data. Of course, what we have here is restricted to mobile gamers, so in the case that you’re on a PC, skip this section and continue reading from the next one.

In the case that there’s a chance of the internet connection issue at hand going away in the wake of clearing Immortal’s cache and data, you have to go for it without a sliver of doubt.  

We’ll outline how you can get it done in the following steps. Just do us a favor and make sure to follow the provided instructions meticulously for the best results.

Before we begin though, please note that the instructions provided ahead are primarily for Redmi mobile phones that run Android. With that said, the fundamentals of the strategy are more or less typical for every Android device, so you should be able to replicate them effortlessly on your end. 

  1. The first step is to open the Google Play Store app on your Android smartphone. You can do this in plenty of easy ways, either from the home screen or by searching for the utility individually. Once done, look for the “Apps” section. The screenshot below should guide you further from here on out.  
    Tapping on the "Apps" area
    Tapping on the “Apps” area
  2. Clicking on “Apps” will lead you to another page. Click on “Manage apps” here to get to the next step.
    Selecting "Manage apps"
    Selecting “Manage apps”
  3. After the previous step, you will be taken to a page where all present applications will be listed. Look for the Diablo Immortal app here and click on it to get to the next step. 
  4. In this second last step, look for a button that would say something like “Clear data.” This is something that’s bound to be on your phone, regardless of the make and model. 
    Tapping on the "Clear data" Option
    Tapping on the “Clear data” Option
  5. After clicking on “Clear data,” select “Clear all data” and you’ll be done in a moment’s time.
    Clearing All the Data of the Diablo Immortal Game App
    Clearing All the Data of the Diablo Immortal Game App

Give yourself a pat on the back! It’s recommended to now restart your Android device as well and make sure the changes are applied comprehensively across the board.

Once your smartphone is up and running again, try launching the game and determine whether the title still gives you the Diablo please check your internet connection error prompt on the main screen. 

If it still does that, unfortunately, keep on reading to pursue other potential solutions. You’ll definitely get there in due time. 

Check for Impending Game Updates 

Have you checked whether Diablo Immortal needs an update on the Google Play Store or the Battle.net launcher? This should be one of your first concerns whenever any game app isn’t working right, let alone the fantastic action RPG we’re prying to play. 

Developers oftentimes release a fix that prevents the application from running on older versions of itself. Diablo Immortal is a multiplayer-focused title that needs constant updates for its optimal functioning, so there’s that as well. 

In the case that you happen to have automatic updates turned off on your mobile phone, rush to your relative storefront, whether it’s the Google Play Store or the App Store, and confirm whether there’s an impending Diablo Immortal update awaiting your attention. 

Proceed toward getting the title on the latest release afterward and until the installation completes. Once finished, launch the RPG on your phone to see whether the pertinent error has been resolved or is it still there being the menace that it is. 

Quite frankly, there’s a solid chance that you will be able to play Immortal perfectly now, just like it was prior to the emergence of this frustrating issue. However, in the case that you didn’t have a pending update in the first place or updating the game didn’t work either, try the next potential solution. 

Scan and Repair Diablo Immortal on the Battle.net Launcher 

We’ll be utilizing one of the many features of the famous Activision Launcher, also known as Battle.net for this next fix. It’s something that plays out quite identically to the Epic Games Launcher or Valve’s Steam although far less popular that the latter at least and home to a multitude of eccentric IPs. 

The Battle.net launcher boasts a specific functionality called “Scan and Repair” and it is available for every game that you install, no matter Overwatch or Paladins. Using the specialized functionality, you’ll be able to determine if any missing configuration files were manifesting the “please check your internet connection and tap on OK” issue. 

In addition, the Battle.net launcher will cross-check the Diablo Immortal game files stored on your PC with the ones it has stored on one of its dedicated servers. If any hiccups are discovered, the fix will be pushed in line subsequently. The following steps will explain how you can do this exactly for the latest Blizzard Entertainment venture.

  1. The first step is to launch the Battle.net launcher on your PC. This can be done effortlessly from the Window Search bar by typing in the name of the application. 
    Launching Battle.net
    Launching Battle.net
  2. After you have Battle.net all fired up, hover over to the “Games” section to find Diablo Immortal. Since the user interface of Activision’s front-running launcher is simple to operate, we double that you’ll find it difficult to get to it.
  3. When you’ve located the title in the Battle.net launcher, double-click on it to reveal more options. Select “Select and Repair” as shown in the screenshot below to get to the next step. On a side note, you don’t even have to specifically get to the “Games” segment of the launcher at all.
  4. What you can do is simply access the main game page within the launcher to get yourself the aforementioned option as well. You can then simply click on the “Scan and Repair” option to begin the verification process, similar to how Steam does it with its “Verify integrity of game files” feature.
    Diablo Immortal please check your internet connection and tap on OK
    Scanning and Repairing Diablo Immortal
  5. As soon as you click on “Scan and Repair,” the procedure of scanning and repairing the game will commence. This shouldn’t take too long, so sit tight until the system gets back to you. After you have been notified that the process was finished, try launching Diablo Immortal to see if it still says please check your internet connection.  

There’s a strong likelihood of resolving this pertinent issue after going through with the method we’ve outlined for you above, so let’s just hope things work out in your favor. If they don’t, however, don’t lose hope and continue ahead. We’ve still got a bunch of more potential solutions left to go. 

Reinstall Diablo Immortal

The possibility of restoring Diablo Immortal back to its optimal functioning does seem faded when you’ve tried everything there is but nothing comes to fruition still.

With that said, there is one more measure left taking that is proving itself to be the definitive fix to the Diablo Immortal please check your internet connection issue. Apparently, uninstalling the game first and then getting it back on your mobile phone again happens to resolve the issue abruptly.

The same goes for the PC version of the title. As for the mobile port, Diablo Immortal does comprise a hefty file size, somewhere around 3-4 GB overall on both mobile platforms—Android and iOS. It appears you will need to power your way through the excessive download time to be able to get back to slaying demons.

An error in the initial installation of the action RPG might be leading you to experience the issue at hand, although the chances of this being true are quite low at times. However, the only way that doubt is going away is by getting the title off your system and installing it back again.

You can uninstall Diablo Immortal natively on your Android or iOS phone or from the Google Play Store or App Store as well—whatever floats your boat.

Once you finally get around to deleting the title though, proceed toward installing it again. Wait until the installation finishes and then launch the famed dungeon crawler to see if you can play it adequately now.

There’s a great possibility that the please check your internet connection and tap OK error will cease to exist in the wake of applying what we’ve curated for you. It’s not the most ideal of solutions, we realize that, but at least it gets the job done in one way or the other.

After you finally fix the action RPG for yourself, it’s time to being the best you can using the various classes in Diablo Immortal and getting back to becoming an icon of the Sanctuary. 

The Wrap-Up 

Diablo Immortal is one devil of an RPG, pitting players inside the bustling Sanctuary and making all hell go loose for our demise. Simply put, the title at hand is a dungeon-crawler with thrilling RPG elements. You’ve got a surreal amount of diversity with Immortal, similar to how the previous entries have been formulated in the Diablo Immortal franchise. 

You’ve got a total of six different classes in this freshly released hack-and-slash title that each arrive with their own range of pros and cons. Characters like the Demon Hunter and the Wizard are focused on long-range combat while figures such as the Monk, Crusader, and the Necromancer are able to dish out damage at both short-range and long-range. The Barbarian, on the other hand, is a purely melee-focused class in Immortal. 

There’s a lot to try out in terms of all the different skills and abilities of each class in the game. Each character is capable enough of helping out in different combat situations.

Some classes boast hefty crowd control options, such as the Necromancer who’s able to conjure corpses while others are able to pick out enemies from afar in their own comfort zone, such as the Demon Hunter

Whatever your playstyle, Diablo Immortal is a flexible RPG that gives you the thrill of the hunt each time you sit down for a refreshing experience. Personally, we find the game’s visual fidelity and the lowkey lore enticing just as well, apart from all the enthrallment of the action gameplay. Don’t think of Immortal as an easy-to-understand game though. That way, you’d be severely mistaken. 

The RPG at hand is one of those titles that are easy to learn but hard to master. A profound inclusion of various in-game systems such as Legacy of the Horadrim and the relevant legendary Horadrim vessels on top of the different skillsets introduced for various classes is nothing but an enticing affair as a whole.

Speaking from a gaming-centric perspective, there’s no way one’s ever leaving the addiction to this title for the years to come. 

With all the praise, glory, and laud apart, Diablo Immortal has its fair share of run-ins with bugs, issues, and like-minded error codes.

Throughout the period of its release on first mobile operating systems and then PC, we’ve seen the likes of the Diablo Immortal Repair Client troubling players like a bat out of hell. This may come across as some lack of optimization or carelessness from the side of the developers.

Whatever you call it, launch issues have become commonplace in the tech-forward age of 2022 in the domain of gaming. The Diablo Immortal please check your internet connection is proof of just this scenario although otherwise potentially fixed using the swath of fixes we’ve listed in the article. Do let us know down in the comments section if you found the write-up useful for your cause. 

As always, eXputer wishes you good luck!

Haider Khan


Battlefield Veteran, PC gaming geek with 2 years of content writing experience - covering Video Game Settings, and errors across all devices.