How To Fix Star Citizen Error Code 19004

If your tired of seeing the Star Citizen 19004 error code, we are here to help you get rid of it.

You may encounter some errors while playing the game such as Star Citizen Error Code 19004. This prevents the player from logging in and enjoying the game. This error is well-known in Star Citizen v3.18. The error mostly occurs when the game client is unable to connect to the server. However, it’s mostly network-related and can be fixed by applying simple fixes.

The Star Citizen error code 19004 goes like this:
ERROR – CIG services (CODE 19004)
 Account login failed.
 Please verify your login credentials and try again.
 This was encountered during the phase of Entitlement.
Star Citizen error code 19004.
Star Citizen error code 19004.
Key Takeaways

I’ve listed some of the most effective fixes that’ll help you fix this error:

  • Visit Star Citizen’s service status page or down detector.
  • Check your internet connection.
  • Allow access through the Firewall.
  • Change your DNS server.
  • Reset the RSI Launcher.
  • Disable your VPN or Proxy.
  • Run the internet troubleshooter.
  • Delete Star Citizen’s local profile data.
  • Update network drivers.
  • Updated your Windows.
  • Reinstall Star Citizen.
Tip: Before starting the guide, make sure to restart your modem/router.

Firewall Access

Firewall Access is most important as the game will need internet access to access the servers for online play. Therefore it is crucial to allow Star Citizen access through the Windows Firewall. We’ve already made a detailed guide on allowing an app access through the Firewall.

Tip: It is a much more convenient way to allow access than just simply disabling the Firewall completely.

Disable VPN or Proxy

A VPN or Proxy can be the cause of this error as well. As they change the network setting and alter the IP of the user that can cause some problems for Star Citizen. Follow the following steps to disable VPN or Proxy:

  1. Press WINDOWS+I>Select Network and Internet Settings>Select Proxy>Turn off Automatically Detect and delete any proxy profiles that are present.
    Disabling proxy and deleting proxy settings.
    Disabling proxy and deleting proxy settings.

Change DNS Server

A DNS server is one of the components that can increase your overall network speed and stability. Google DNS is the most used DNS that provides secure and optimal stability. Cloudflare is one of the fastest and most secure DNS servers that provide a secure and stable internet connection.

You can follow the following guide to change the DNS server as it plays a vital role in the stability of our connection.

Run Network Troubleshooter

Internet or Network Troubleshooter is a utility in widows that automatically detects and repairs any corrupt or distorted settings or files related to the network and internet connection of your PC. Follow these simple steps below to launch the network troubleshooter.

  1. Open Settings>Select Network and Internet.
  2. In the Status tab, select Network Troubleshooter under Advanced Network Settings.
    Launching the Network troubleshooter.
    Launching the Network troubleshooter.
  3. Then, follow the on-screen instructions accordingly.

RSI Launcher Reset

Resetting the RSI Launcher is one of the most effective solutions to fix Star Citizen error 19004. It can help fix bugs or crashes that a user may be facing while playing the game. Some simple steps to reset the RSI launcher have been stated below.

  1. Open the Launcher press CTRL+SHIFT+ALT+R and press ok.
    Clicking ok on the RSI Launcher reset prompt.
    Clicking ok on the RSI Launcher reset prompt.
  2. Log in with your RSI account.
    Logging in to the RSI Launcher account.
    Logging in to the RSI Launcher account.
  3. Choose 1 day under the “trust this device for” section while authenticating.
    Authenticating the account.
    Authenticating the account.

Delete Local Profile Data

Local profile data contains all the user profile data. Deleting the local data of Star Citizen can also solve this error. However, you can lose your game progress if you do something wrong. So make a backup of the files first before you follow these steps:

  1. Press WINDOWS+R to open RUN>type “%LOCALAPPDATA%” and click ok.

    Opening Local app data files through RUN.
    Opening Local app data files through RUN.
  2. Then go to the Star Citizen folder.
  3. Back up and delete all the files in it.
  4. Restart the game and see if the error has been fixed or not.
Precaution: I recommend creating a backup cause there is a chance that you might lose your progress while applying this fix.

Update Windows To The Latest Version

Windows updates include many new features, performance improvements, and driver updates. These updates can improve the functionality, and overall user experience of your PC and fix some major issues with Windows, security, or internet connection.

By following this guide you can update your windows to the latest patch.

Updating Network Drivers

Outdated network drivers can cause a variety of problems with your PC’s internet connectivity, including unstable connection, slow speed, or complete disconnection. This can be extremely frustrating when it causes problems like Star Citizen Error 19000 and 19004. You can improve your PC’s performance, avoid connectivity issues, and ensure a smooth and stable gameplay experience, By updating your network drivers regularly.

We’ve already made a detailed and easy-to-understand guide to help you update drivers.

Reinstalling the Game

Reinstalling the game can be very effective as a last resort cause it will reset all and every file related to Star Citizen and reinstall the base files that are essential for the game. In this way, any corrupted files or network settings will be completely reset to default which will most likely allow the game to run normally. Below are some steps to reinstall Star Citizen.

  1. Uninstall Star Citizen by using the uninstaller.
  2. Download the latest version of the game from the official website.
  3. Install the game and try launching it again.

Did you resolve the error and now want to boost Star CItizen’s performance on your PC? Go through our best Windows Optimization guide to learn more ways to play your games smoothly.

My Thoughts

Start Citizen is one of the popular online space games but even then it suffers from many errors and issues. But the devs are active and have posted about this error.

Start Citizen devs feedback.
Start Citizen devs’ feedback.

They also posted troubleshooting guides to help players who are facing certain errors. However, I hope they actually fix the errors and issues instead of just posting troubleshooting guides. Until that happens this guide will help you and surely fix the Star Citizen Error Code 19004.


What should I do if none of the solutions can fix the error?

If none of the possible solutions work you should for a permanent fix from the official developers of Star Citizen.

Why does this error occur?

This error is mostly network related. A slow connection or server unavailability can also be the cause of this error.

Can I still play the game despite the error?

Unfortunately, you can not play the game unless the error has been fixed.

Other Star Citizen error guides covered at eXputer: 

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Saqib is a Senior Guides writer at eXputer with multiple years of writing experience. His love for RPGs, Roblox, and mobile games knows no bounds. In his free time, Saqib is on yet another adventure with Roblox or free roaming in RPG. Saqib has completed a Journalism degree and worked for notable gaming sites including DualShockers and Gamepur. You can follow Saqib's gaming activity on his Steam profile.
Experience: 3+ Years || Education: Bachelor's in Accounting || Previously Worked for DualShockers & Gamepur|| Published 200+ Guides

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