9 Ways To Fix Xbox Error Code 0x87e10bef

Cracking The Code: Verified Solutions For Xbox Error Code 0x87e10bef

Similar to the Xbox Error Code 0x800704cf error, there are several Xbox players who are facing the error code 0x87e10bef. It’s essentially an extremely uncommon network error, and only a handful of solutions are available online. This error code pops up when you are trying to install or reinstall a game and is caused by server outages, unclean Blu-ray discs, outdated game versions, piled-up cache, etc.

The error states: “The file isn’t playable. 0x87e10bef.”
Key Takeaways

Try the following steps to fix Xbox error code 0x87e10bef :

  • Checking Xbox Server Status. 
  • Verify your network connection. 
  • Restart your console. 
  • Clean your Blu-ray disc. 
  • Using a different account. 
  • Reinstalling the game.
  • Clear your Alternate MAC Address. 
  • Updating the game. 
  • Clear the Xbox’s cache.
  • Going offline mode. 
  • Contacting Xbox Support Staff. 

Before we start, you should try basic troubleshooting steps like restarting your PC. These solutions are useless and have worked multiple times across many errors. Also, check your internet connection and ensure your internet speed does not cause this error. 

Checking the Xbox Server Status

Before anything else, checking Xbox’s server status must be your first course of action to verify that the issue causing your error is indeed from your end. You can do so by clicking this link

Checking the Xbox Server Status
The Xbox Server Status (Image by eXputer)

From this screenshot, you can tell there is an outage for Games & gaming, so if you are experiencing any problems with that, you just need to wait it out. Even an Xbox Support article also suggests players check the server status of Xbox if they’re facing such an error

You can also check out the down detector website, which is an unofficial outage detector. It tells how many users have been experiencing problems. This might be useful as the Xbox Server Status is sometimes not updated.

Launch The Game With A Different Account

Sometimes, the issue is account-centric. Your account could have a problem, which is why you’re experiencing this error.

To verify this, log onto Xbox with a separate account and try accessing the game. If the issue is resolved, you can conclude your problem is account-centric. 

Warning: Sometimes, launching the game from a different account can cause a loss of game progress since your saved data is associated with another account. If you don’t want this, consider moving to the other solutions in this article. 

Download From The Microsoft Store

A popular fix that has worked for many gamers is that instead of trying to resolve the issue from your Game Library, you should install/reinstall the game from the Microsoft Store

Use the Microsoft Store to fix the xbox error code 0x87e10bef
Microsoft Store (Image by eXputer)

Check For Any Available Game Update

Sometimes, you might play a game without updating it to its latest version. An updated game version can pose several errors and ruin your gameplay experience. In that case, you will have to update your game, preferably every single one you have. To do that, follow the steps given below. 

  1. Select the game you want to update.
  2. On your controller, press the menu button
  3. Now, select Manage Game and Add Ons. 
  4. Finally, navigate to the option for Select Updates. 

If this does not solve your problem, you do not need to worry; I still have some solutions.

Important: Game developers often release updates with bug fixes and error patches; therefore, checking for updates frequently is a good idea.

Clear Persistent Storage

Another way to do this is by clearing the Xbox’s Persistent storage. This is basically the cache you need to clear, which becomes problematic the more it gathers. When the persistent storage piles up, it can contain outdated files, which might interfere with your gaming experience. To clear the persistent storage, follow the steps listed below. 

  1. From the Xbox menu, go to Profile and System. It is the right-most option. 
  2. Next, click on Settings
  3. Then, navigate to Devises and Connections. 
  4. Now, hit the Blu-ray option. 
  5. Now click on persistent storage.
    How to Clear Persistent Storage
    Clear Persistent Storage (Image by eXputer)
  6. Finally, press Clear Persistent Storage. 

Check if the error is still there. If it is, refer to the solutions listed below. Do not lose hope!

Clear MAC Address

Clearing the MAC address has proved to be the most popular solution for fixing this error. Do not worry. Clearing your MAC address will not erase any data or information; it is completely safe. Follow the steps listed below to clear your MAC address.

  1. From the General Tab > Settings.
  2. Tap > Network Settings > Advanced Settings > Alternate Mac Address.
    How to Clear Alternative MAC Address
    Clear Alternative MAC Address (Image by eXputer)
  3. Click Clear.
  4. Restart your system for the changes to apply.

Once you finish that, see if the Xbox Error Code 0x87e10bef persists. If it does, you must move on to the next solution.

My Thoughts on Xbox Error Code 0x87e10bef

I hope I helped you in solving the frustrating Xbox Error Code 0x87e10bef. I was very frustrated with this error, so I know how annoying it can be, but once I realized it was an error due to my own hardware problems and not the Xbox platform’s fault, I could fix it fairly quickly.


What is error code 87e0000f on Xbox?

This error code means many things, such as your console not having the latest updates or the Xbox Live Service not currently available.

How do I fix my Xbox purchase error?

To solve the purchase error, try closing the Microsoft Store application and reopening it. Otherwise, try making your purchase through a web browser. If none of this works, your best bet is to wait it out.

Why won’t Xbox accept my card?

When your payment option expires, Xbox will not accept your card, consequently making you unable to use Xbox subscriptions. You will have to update your card details or add another payment method.

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Haider Khan

Haider Khan is our error guides writer who loves to tinker around with operating systems and game files to find practical solutions to video game issues. He then crafts easy-to-follow error fix guides based on his findings. He’s also a Battlefield veteran who likes to rack up some Ws in his spare time. Learn some more about his gaming journey on his Steam profile. Experience: 3+ Years || Education: Bachelor's in Journalism || Successfully Troubleshot Over 200 Games || Mainly Covers Error Fix & Game Settings 

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