The infamous Nintendo Switch’s “Joy-Con Drift” problem, which had previously caused two class-action lawsuits in the US, is now being investigated across nine countries in Europe. Consumer Organizations from Greece, France, Belgium, Slovenia, Portugal, and Norway are now asking customers under the joint European Umbrella Organization about the Joy-Con Drift Problem.
According to Sandra Molenaar, director of Consumers Association, they are doing this because of various reports that Switch does not “last as long as consumers might expect.”
“We are making the call because we are getting signals that the Switch will not last as long as consumers might expect. Besides, options for repairing the console are limited, forcing consumers to make expensive replacements. We use the responses to determine what further action to take.”
Consumer Organizations from France and Belgium have already confirmed that they have received over 1,000 complaints about the problem. Other’s are yet to put forward the feedback they receive. The problem is investigated altogether in nine countries because this is part of the European Green Deal, formed last year on December 11. The European Green Deal ensures strict quality control, and in cases where products end up being faulty, companies must come forward with suitable solutions.
The Nintendo Joy-Con problem is widespread and reoccurring. The problem makes the controller’s analog sticks to register movement even when it’s not being touched. Earlier this year, there was a statement from Nintendo President, who apologized for the problem but didn’t state any arrangements or procedures for the future.
“We apologize for any inconvenience caused to our customers regarding Joy-Con controllers,” Shuntaro Furukawa told Investors. “We are continuing to improve our products, but currently, Joy-Con is subject to a class-action lawsuit in the United States and is a pending issue so we cannot comment on any specific actions we may take.”