SOLVED: Destiny 2 App Not Working [2023]

You can make the app work again by clearing the app cache, disabling VPN, and more.

Destiny 2 companion app is pretty useful, but what good is it if it doesn’t work? For some players, the Destiny 2 app stops working due to several reasons, and this prevents them from utilizing the application. Thankfully, there are a few methods that can quickly solve the issue and make the app work again.

Key Takeaways
  • The Destiny 2 app may not work due to several reasons, including problems with the internet connection, corrupt cache files, and more.
  • The app will give out errors such as ‘No connection,’ ‘There’s a problem,’ and ‘Authentication error.’  
  • You can make the Destiny 2 app work again by:
    • Clearing the app cache
    • Force-stopping the app.
    • Using a different internet connection.
    • Disabling VPN.
    • Changing the emblems of your characters.
    • Resetting your phone. 

How To Fix Destiny 2 Companion App Not Working 

Before proceeding with the methods mentioned below, make sure that your Destiny 2 app is up to date. A lot of users forget about updating their applications and then complain about different issues. Furthermore, take a look at Bungie’s official Twitter account to ensure there isn’t any ongoing problem with the servers.

Destiny 2 App Not Working Error
Destiny 2 App Not Working Error – Image Credits (eXputer) 

Clear Destiny 2 App Cache 

In some cases, the cache files can get corrupted on your phone, which starts causing different issues. The same might have happened to the temporary files of the Destiny 2 companion app, so it is important for you to clear the cache. The process differs for Android and iOS, but it won’t take you more than a minute to do it. We also used this while fixing the issue of the NBA 2K23 companion app not working. 


  1. Go to your device’s settings.
  2. Scroll down and tap on ‘Apps.’
    Apps – Image Credits (eXputer) 
  3. Select ‘Manage Apps‘ and then tap on Destiny 2.
    Manage Apps
    Manage Apps – Image Credits (eXputer) 
  4. Now, go to ‘Storage” and select ‘Clear Cache.


iOS users can not clear the cache of applications on their devices. Instead, they can Offload their apps. While this isn’t the same as clearing the cache, it still helps with getting rid of corrupt files.

  1. Go to settings and select ‘General.’
    Settings iPhone
    General – Image Credits (eXputer) 
  2. Tap on ‘iPhone Storage‘ and wait for the apps to load.
  3. Now, select Destiny 2 and tap on ‘Offload App.’
    Offload App
    Offload Destiny 2 Companion App – Image Credits (eXputer) 

Force Stop Destiny 2

In some cases, a bug might have made its way into your device through an update, and the issue might be caused due to it. Thankfully, the bug can be fixed by force-stopping the Destiny 2 application. This method is only for those who have an Android device, as it can not be done on iOS devices.

  1. Go to the settings and access the ‘Apps‘ section.
  2. Tap on ‘Manage Apps‘ and open Destiny 2.
    Destiny 2 Manage Apps
    Destiny 2 App – Image Credits (eXputer) 
  3. Now, tap on ‘Force Stop‘ and wait for the process to finish.

Once done, restart your device and launch the Destiny 2 companion app to see if it works now.

Trying Using Cellular Internet

As the Destiny 2 app relies on a good internet connection, you need to make sure that you’re connected to a stable internet connection. If there is a problem with the connection, the app will not work. If you’re using Wi-Fi, try switching to your mobile internet. If that doesn’t work, visit a friend and try connecting to their network.

Disable VPN If It’s Active

A VPN can help keep your connection secure and prove to be beneficial in many ways. However, it can sometimes cause different network issues and prevent your applications from connecting to the internet. If you are trying to use the Destiny 2 companion app while using a VPN, you must disable it immediately. If it makes the problem go away, keep the VPN disabled until you’re done using the application. 

Disable VPN
Disable VPN – Image Credits (eXputer) 

Change The Emblems Of Your Characters

This may sound like an odd fix, but one of our team members solved the issue by changing the emblem of his characters. This is because an update affected some of the emblems, causing different issues to appear, including preventing the application from working properly. Therefore, try changing the emblems to see if that fixes the issue.

Reset Your Phone

If the Destiny 2 servers are running properly and none of the above-mentioned issues have worked for you, your last resort is resetting your phone. This is because the problem might be caused due to some corrupt files in your OS, and the only way to fix this is by performing a reset. Remember that this will delete all of the data from your phone, so make sure you back up everything before it. 

Final Words

This marks the end of our guide on fixing the Destiny 2 app not working issue. As you can see for yourself, there are a handful of methods that can help fix the problem. However, even if resetting your device has not solved it, we suggest you contact Bungie support, as their team of experts will be able to assist you better. 


Why is my Destiny 2 app not working?

The Destiny 2 app stops working due to issues with the internet, corrupted cache files, and more.

How to fix the Destiny 2 app not working issue?

You can make the app work again by using a different internet connection, clearing the app cache, disabling VPN, changing the emblem of your characters, and resetting your phone.

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Haider Khan

PC gaming geek with three years of content writing experience - covering Video Game Settings, and errors across all devices.

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