SOLVED: Destiny 2 App Not Working Error

Make the Destiny 2 App work again by Clearing the app cache, Force-stopping the app, Disabling VPN and more.

Destiny 2 companion app is pretty useful, but what good is it if it doesn’t work? For some players, the Destiny 2 app stops working due to several reasons such as damaged files, outdated software, network issues, server outages, or app cache issues. This prevents them from utilizing the application. Thankfully, there are a few methods that can quickly solve the issue and make the app work again.

App not working screen-Image By eXputer
The error displays: ‘No connection’, ‘Oops. Something went wrong.’ or ‘Authentication error.’

Make sure to check out these simple fixes before diving into solutions

Key Takeaways

Here are some easy fixes that can make the Destiny 2 app work again:

  1. Clearing the app cache. 
  2. Force-stopping the app.
  3. Changing the emblems of your characters.
  4. Resetting your phone. 

Clear Destiny 2 App Cache 

Corrupted cache files can cause problems for apps, including the Destiny 2 companion app. Clearing the app’s cache can fix these issues. Luckily, it’s a quick and easy process that only takes a minute, regardless of whether you have an Android or iOS device.


To clear the cache on your Android device, simply:

  1. Go to your device’s settings > ‘Apps’ > ‘Manage Apps’ > Destiny 2 > Storage > Clear cache.
    Manage Apps
    Manage Apps – Image Credits (eXputer) 


iOS users can not clear the cache of applications on their devices. Instead, they can Offload their apps. While this isn’t the same as clearing the cache, it still helps with getting rid of corrupt files.

You can do so by:

  1. Go to settings > ‘General.’
  2. Tap on ‘iPhone Storage’ > Destiny 2 > Offload apps
    Offload App
    Offload Destiny 2 Companion App – Image Credits (eXputer) 

Force Stop Destiny 2

Force-stopping the Destiny 2 application can help you solve the error. When you force-stop an application, it basically hits a reset button on it. This means the application’s processes are terminated and the temporary data is deleted. 

This method is particularly helpful when the error is some sort of a temporary glitch. 

Here is how you can force-stop Destiny 2: 

  1. Go to the settings > Apps > Manage Apps > Destiny 2.
    Destiny 2 Manage Apps
    Destiny 2 App – Image Credits (eXputer) 
  2. Now, tap on ‘Force Stop’ and wait for the process to finish.

Restart your device and launch the Destiny 2 companion app to see if the app works now.

Change The Emblems Of Your Characters

This may sound like an odd fix, but one of our team members solved the issue by changing the emblem of his characters.

This is because an update affected some of the emblems, causing different issues to appear, including preventing the application from working properly. Therefore, try changing the emblems to see if that fixes the issue.

Reset Your Phone

If the Destiny 2 servers are running properly and none of the above-mentioned issues work, your last resort is resetting your phone. This is because the problem might be caused by some corrupt files in your operating system, and the only way to fix this is by performing a reset. Remember that this will delete all of the data from your phone, so make sure you back up everything before it. 

My Thoughts On The Destiny 2 App Not Working

This is not the first time I have run into a bug while playing Destiny 2. From its inception, it has been riddled with all sorts of errors. Players have taken it to Steam Community, and Reddit as well. 

However, I do applaud Bungie for taking errors and bugs like this seriously, since they frequently update their Twitter/X page when Destiny 2 faces an outage or a bug.

Until then, I hope this guide has helped resolve the error and allow you to resume your Destiny 2 adventures.

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Hashim writes about error fixes and opinion pieces at eXputer, bringing a lifelong passion for gaming that started with his Xbox 360. His favorite gaming memories epic battles from Dragon Ball Raging Blast 2, killing zombies in COD Black Ops 2, and defeating the Koenigsegg in NFS Most Wanted 2. He brings over 1,000 hours of gameplay to his gaming tips and reviews.

Experience: 2+ years || Worked for ComputerVerge || Education: Bachelors in Data Science.

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