SOLVED: Destiny 2 App Not Working [2024]

Make the Destiny 2 App work again by Clearing the app cache, Force-stopping the app, Disabling VPN and more.

Destiny 2 companion app is pretty useful, but what good is it if it doesn’t work? For some players, the Destiny 2 app stops working due to several reasons such as damaged files, outdated software, network issues, server outages, or app cache issues. This prevents them from utilizing the application. Thankfully, there are a few methods that can quickly solve the issue and make the app work again.

App not working screen-Image By eXputer
The error displays: ‘No connection’, ‘Oops. Something went wrong.’ or ‘Authentication error.’
Key Takeaways

Here are some easy fixes that can make the Destiny 2 app work again:

  1. Test your network connection.
  2. Clearing the app cache. 
  3. Force-stopping the app.
  4. Disabling VPN.
  5. Changing the emblems of your characters.
  6. Resetting your phone. 

Important Tip: Make sure to check out these simple fixes before diving into solutions: Restarting Your Router and Testing Your Network Connection.

Clear Destiny 2 App Cache 

In some cases, the cache files can get corrupted on your phone, which starts causing different issues. The same might have happened to the temporary files of my Destiny 2 companion app, so had to clear the cache as it was necessary to resolve the issue. The process differs for Android and iOS, but it won’t take you more than a minute to do it. 


To clear the cache on your Android device, simply:

  1. Go to your device’s settings.
  2. Scroll down and tap on ‘Apps.’
    Apps – Image Credits (eXputer) 
  3. Select ‘Manage Apps’ and then tap on Destiny 2.
    Manage Apps
    Manage Apps – Image Credits (eXputer) 
  4. Now, go to ‘Storage” and select ‘Clear Cache’.


iOS users can not clear the cache of applications on their devices. Instead, they can Offload their apps. While this isn’t the same as clearing the cache, it still helps with getting rid of corrupt files.

  1. Go to settings and select ‘General.’
    Settings iPhone
    General – Image Credits (eXputer) 
  2. Tap on ‘iPhone Storage’ and wait for the apps to load.
  3. Now, select Destiny 2 and tap on ‘Offload App.’
    Offload App
    Offload Destiny 2 Companion App – Image Credits (eXputer) 

Force Stop Destiny 2

I highly advise users to force stop the Destiny 2 application as it ends all the ongoing operations and shutdown the app. Thankfully, the bug can be fixed by force-stopping the Destiny 2 application. This method is only for those who have an Android device, as it can not be done on iOS devices.

  1. Go to the settings and access the ‘Apps’ section.
  2. Tap on ‘Manage Apps’ and open Destiny 2.
    Destiny 2 Manage Apps
    Destiny 2 App – Image Credits (eXputer) 
  3. Now, tap on ‘Force Stop’ and wait for the process to finish.

Restart your device and launch the Destiny 2 companion app to see if the app works now.

Disable VPN If It’s Active

VPNs enable users to connect to servers in different countries, masking their real location. This can be beneficial for accessing Destiny 2 content that is restricted to specific regions.

To avoid potential connectivity issues, it’s recommended to disable your VPN before launching the game. Even if your VPN isn’t actively running, consider closing its background processes to eliminate any potential interference. Having your VPN enabled can disrupt the server connection process. 

Change The Emblems Of Your Characters

This may sound like an odd fix, but one of our team members solved the issue by changing the emblem of his characters. This is because an update affected some of the emblems, causing different issues to appear, including preventing the application from working properly. Therefore, try changing the emblems to see if that fixes the issue.

Reset Your Phone

If the Destiny 2 servers are running properly and none of the above-mentioned issues work, your last resort is resetting your phone. This is because the problem might be caused due to some corrupt files in your OS, and the only way to fix this is by performing a reset. Remember that this will delete all of the data from your phone, so make sure you back up everything before it. 

Even a Bungie support guide explains how troubleshooting on your respective device can help your Destiny 2 application work.

Contact Bungie Support

As you can see for yourself, there are a handful of methods that can help fix the problem. However, even if resetting your device has not solved it, I would prefer you to contact Bungie support as their last and only option, as their team of experts will be able to assist you better.

My Thoughts On The Destiny 2 App Not Working

I’m not the only one facing this struggle. Many players have expressed their disappointment with the game’s state when it doesn’t work, and I can always count on the developer team to address and fix the issue so that users can return to their usual, enjoyable gameplay. Until then, I hope this guide has helped resolve the error and allow you to resume your Destiny 2 adventures.

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Hashim is a Junior Error Fixes Writer at eXputer. Hashim has been obsessed with games ever since his Xbox 360 days. Whether it was shooting down zombies on COD Black Ops 2, racing past players in Need for Speed Most Wanted 2, or beating up Frieza in Dragon Ball Raging Blast 2. With more than 1,000+ hours of gaming, you can trust Hashim when it comes to fixing errors!

Experience: 2+ years || Worked for ComputerVerge || Covers Error Fixes

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