EA Error Code EC 10000 [FIXED]

Solve EA's Error Code 10000 by clearing the app's cache, checking for network outbound rules, using a public DNS, or by setting up a static IP.

Players have reportedly been unable to access EA’s desktop app. Namely, the EA Error Code EC 10000 appears when people attempt to sign into the application or launch a game. This could be because the client may have gotten blocked by Windows Firewall. However, doing the general network reset routine has been unhelpful for most people. But fret not, as I have bundled solutions for all the possible causes.

The error code reads: “There’s a problem with your account, Error Code: EC:10000”
ea error code ex 10000
EA Error Code: EC: 10000 (Image Captured by eXputer)
Key Takeaways
  • The causes for EA Error Code EC 10000 range from a poor cache to a firewall block.

I have tested and gathered the following solutions for EA Error Code EC 10000:

  • Clearing EA App’s cache.
  • Checking the Firewall’s Outbound Rules.
  • Using a Public DNS.
  • Setting up a Static IP Address.

Clear The App’s Cache

The first and most straightforward fix to the problem is to clear the EA application’s cache. This is generally my go-to fix whenever I start having network-related problems with an application. Simply because when any application tries to verify its broken cache’s contents with that of the server, you will always get an error. 

If you want to follow suit but don’t know how to, check our in-depth guide to learn the What, Why, and How to Clear an Application’s Cache.

Check Network Outbound Rules

Firewall adding a block rule for an app that is not a threat is nothing new. So, I gave it a chance, and it did fix the EA error code EC10000 on my end. If any executable gets tagged in the Firewall, it would be indefinitely blocked from accessing the Internet. So, while it is there for your good, this reminded me that it’s always worth giving it a peek in such cases. 

My steps to solving the problem were as follows: 

  1. Click on your Start Button > Type ‘Windows Firewall’ > Press Enter.
  2. Once opened, click on Advanced Settings in the left panel.
  3. In the new window, click on Outbound Rules.
    Going to Outbound Rules of Firewall
    Going to Outbound Rules of Windows Firewall (Image Captured by eXputer)
  4. Click on anything and press ‘E’ to jump to names starting with E.
  5. Now, you want to look for ‘EADestop.exe.’
  6. If the name has a crossed-out red circle beside it > Double-click on it.
    Fixing the EA Client Connection for Error Code EC 10000
    Setting the EA Client Connection (Image Copyrighted by eXputer)
  7. Now, click Allow the connection in the Action section > Click OK.
    Allowing EA Client's Connection
    Allowing EA Client’s Connection (Image by eXputer)
  8. If there is no red circle, the connection is already enabled

As is evident from the comment thread on this YouTube Video, many people have fixed this issue by following this method. 

Use A Public DNS

Most game clients I have used, like EA’s, time you out if your network requests aren’t fast enough. This doesn’t necessarily mean your connection is slow, but the routes your packets take are. So, it’s always something on the back of my head in such network-related problems. 

If you don’t know how to change yours, check out our guide on How to Change DNS Servers for detailed instructions.

Set A Static IP

Setting a Static IP can be beneficial in a lot of cases. You could almost call it a requirement for Peer-to-Peer games. From personal experience, many applications and games don’t work as well when you don’t have one. So, it’s best not to leave it out of the equation because it gives the server a single address from your end to work with. This could help if the cause for the problem is poor routing.

Precaution: If your router is handling a bunch of devices, this could potentially make your device lose internet access. If that happens, change the last digit of the IP address to ~120. 

To set a static IP, follow these steps:

  1. Click on your Start Button > Search for ‘Command Prompt’ > Hit Enter.
  2. Once opened, type in ‘ipconfig /all’ > Press Enter.
    using ip config in CMD
    IP Config/All in Command Prompt (Image by eXputer)
  3. Keep this window open, and note your IPv4 address, Default Gateway, and Subnet Mask.
    Noting Static IP Required Fields
    Noting down Fields Required for a Static IP (Image Captured by eXputer)
  4. Now, click your Start Button > Search for ‘Network Connections‘ > Hit Enter.
  5. Here, right-click on the Network Adapter you are using > Click on Properties.
    Going into the properties of your connection
    Opening Properties of your Network Adapter (Image Copyrighted by eXputer)
  6. Here, double-click on Internet Protocol Version 4.
    Going into the IPv4 Settings
    Going into the IPv4 Settings (Image by eXputer)
  7. In this window, click on the Use the following IP address checkbox.
  8. Now, write your previously noted fields.
    Setting a Static IP to fix EA Error Code EC 10000
    Setting up a Static IP Address (Image Copyrighted by eXputer)
  9. When done, click on OK, and you are good to go.

This solution has also been recommended as a troubleshooting step by one of EA’s Staff, further validating it.

My Take On EA Error Code EC 10000?

There are multiple reasons why this error takes place in the first place, but most of them signal that the problem is on the user’s end. This could originate from the client not being built properly, but we could speculate all day on that. In any case, being unable to log into your account is a problem, no matter the platform. However, I am confident that you will walk away free from this problem.


What is EA error code 10000?

An error that prevents you from signing into EA’s Client, reading ‘There’s a problem with your account.'

How do I clear my EA cache?

You can do it by going to the App Recovery section via the Help menu.

Does changing DNS Servers put me at risk?

No, especially when you switch to Google’s Public DNS server. All it’s doing is just redirecting some of your network traffic through Google’s CDN.


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Ayyoun is a Senior Writer & Editor for Error Fixes, and Game Settings guides on eXputer. He’s been passionate about games and technology since he got his hands on the PlayStation 1. He has a software engineering background and loves to play games from a technical perspective. He has a knack for uncovering solutions for the latest games and presenting them in easy-to-follow guides for his audience. You can keep up with his gaming activity on his Steam profile.

Experience: 7+ years || Worked For VeryAli Gaming and IGN || Education: B.S Software Engineering, Google IT Professional Certificate, Editing Mastery from Udemy, and Digital Journalism.

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