SOLVED: Roblox Catalog Not Working [2023]

Read our detailed and extensive guide to resolve the Roblox Catalog Not Working Error with important guidelines.

The frustration behind the Roblox Catalog Not Working Error can be understood as it is common among the Roblox community. A smooth Roblox experience is crucial for a positive user experience and it is extremely frustrating when Roblox users suffer from glitches or technical issues. Many of the reasons that cause the error are network issues, server outages, or corrupt game files in the game directory folder, fortunately, we got you covered with the latest solutions.

The error is an indication of when you can’t use the in-game Roblox catalog to purchase new items like gear or clothing.
Key Takeaways

These fixes can be a gateway to resolving your Roblox Catalog Not Working Error:

  • Test your internet connection.
  • Make sure Roblox servers are up.
  • Turn off your VPN or Proxy.
  • Disable 3rd party extensions.
  • User fewer tags
  • Reinstall Roblox

Tip: Before diving into complex troubleshooting steps, it’s advisable to perform some basic checks, such as restarting your computer and verifying your internet connection

Roblox Server Outage

One of the main possibilities of this error occurring is that there’s a server outage at Roblox. Finding and implementing solutions is useless if this is the case. Hence, we recommend checking for an outage as your first course of action. 

To check if Roblox is experiencing server downtime, I encourage using down detector to get the latest server updates. Since server outages can be regional, be sure to select your country when using the down detector.

How to verify if Roblox catalog not working is not caused by an outage
Roblox – Downdetector

If there is an outage, there is not much you can do. Your best bet is to wait until the issue gets resolved. Roblox’s team of engineers is among the best in the world, so we are sure your issue will get resolved immediately if an outage is the reason. 

Disable Your VPN

We know that privacy is an important factor when surfing the web. However, having a VPN enabled can always cause problems, especially in online games like Roblox. According to a verified answer from Roblox Dev Forums, having a VPN on can cause this particular error. 

To stay on the safe side, I highly recommend disabling your VPN, launch Roblox again, and see if it works. If it does, we have identified your problem. Disabling a VPN most likely solves the problem.

Disable Extensions

Ever since disabling my Google Chrome extensions, there has been a noticeable improvement in the Roblox gameplay. Extensions are generally made by third-party software so they can interfere with the everyday use of your browser. But no need to worry since you can easily disable these extensions from Chrome. 

  1. Press Win, and search for Chrome. 
  2. On the top right side, you will notice an icon for extensions. Press it. 
  3. Press Manage Extensions
  4. Press its options on the extensions you want to remove, and click on Remove from Chrome.
    How to Disable Extensions
    Disable Extensions

Use Fewer Tags

Roblox is infamous for not showing results when you search with many tags. So, we would suggest using a lower number of tags. To verify this is the problem, search for the “white” tag and check if any results appear. If they do, we have identified your problem.

Reinstall Roblox

Roblox like every other app goes through many updates and maintenance services which can result in this error. To resolve this issue, reinstall Roblox from the official download page after uninstalling it from your device.

Reinstalling Roblox involves a few simple steps. 

  1. Press Win, and search for Control Panel.
  2. After that, search for Programs And Features.
  3. In the options, you will see the option for Uninstall a program. Click that. 
  4. Now, navigate to Roblox, and right-click on it. Press Uninstall.
    How to Uninstall Roblox
    Uninstall Roblox
  5. You have successfully uninstalled Roblox, visit the official website download link.
  6. After that, click on any game. Clicking it will show a prompt on how to install Roblox. Simply click download and install, and Roblox will automatically configure and install on your PC. 

For non-Windows devices, uninstall Roblox through the respective app store, such as the App Store for iOS and Google Play Store for Android. Likewise, install Roblox by searching it up and pressing the install button.

Contact Roblox Support

If nothing seems to resolve the error, the last resort applicable resort is to head over to the support. At this point, reaching out to the Roblox support team might be your best shot at resolving this issue. 

I would advise you to remain patient and keep your hopes up as the Roblox Support may take some time as they typically respond to inquiries within a few hours. 

My Thoughts on the Roblox Catalog Not Working Error

Despite Roblox being a well-established game with a thriving community, it continues to be affected by continuous issues like this catalog error. It’s disheartening to see errors like these continue to affect the users despite the game’s popularity and the developer’s time to address them. I urge the developers to prioritize resolving these issues promptly. Meanwhile, the purpose of this article is to assist you in troubleshooting your Roblox Catalog Not Working Error.


Why is the Roblox catalog so slow??

Roblox is a complex software that takes a lot of power to run. For it to run optimally, we advise you to close all other programs before running the game. You can do this via the Task Manager.

What is the oldest Roblox catalog item?

Originally called the Brigand’s Sword, the ROBLOX Classic Brigand’s Sword is the oldest Roblox item. It was made available as a limited gear on May 5th, 2009.


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Hashim Muhammad Nadeem

Hashim is a Junior Error Fixes Writer at eXputer. Hashim has been obsessed with games ever since his Xbox 360 days. Whether it was shooting down zombies on COD Black Ops 2, racing past players in Need for Speed Most Wanted 2 or beating up Frieza in Dragon Ball Raging Blast 2. With more than 1,000+ hours of gaming, you can trust Hashim when it comes to fixing errors! Experience: 2+ years || Education: Bachelors of Data Science || Worked for ComputerVerge || Written 50+ Articles || Covers Error Fixes

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