The Division 2 Keeps Crashing [FIXED]

Here's a guide on how to fix The Division 2 constantly crashing by verifying game files, deleting game cache, updating drivers and playing in Windowed mode

With The Division 2’s rapid success and popularity, it’s no wonder many gamers are choosing to sink their time into it. But Division 2’s success hasn’t been without certain problems, particularly those directly affecting players’ experiences. One of these problems is the fact that some players are reporting that Division 2 keeps crashing.

This is due to reasons such as missing or corrupted game files, incompatibility problems, outdated or faulty graphics card drivers, etc. I’ve prepared a whole list of fixes for you to solve The Division 2’s constant crashing to get you back on track with your gaming.

The Ubisoft Connect error message that you’ll mostly see when Division 2 crashes is, “Oh No, It Crashed! Tom Clancy’s Division 2 crashed. Help us out by sending a crash report so we can figure out what went wrong.
Crash screen showing the error wording of The Division 2's crash
The Division 2 UPlay crash screen
Key Takeaways

These fixes will solve your Division 2 crashing issue in no time:

  1. Deleting cache
  2. Playing in Windowed mode
  3. Repairing Easy Anti-Cheat
  4. Disabling all third-party overlays

Delete Game Cache

Cache stored in games’ directories is known to reduce game performance and cause various issues, and Division 2 is no exception.

You can rest easy knowing that none of these files is useful for running the game, so I’d recommend reading our guide on clearing the cache to fix this issue. Players online also verified that clearing the cache fixed the crashing issue for them.

Another method to manually remove Division 2 cache is as follows:

  1. Search for and open Windows File Explorer.
  2. Go to This PC and select the drive you’ve installed the game on.
  3. Click on Users > Documents > My Games > Tom Clancy’s The Division 2 > ShaderByteCode.
  4. Select and delete all the files in this folder.
  5. Next, go to Tom Clancy’s The Division 2 > ShaderCache.
  6. Again, delete all the files in the folder.
Windows screen showing the cache folders for The Division 2
The Division 2’s cache folders screen

It’s that simple! Hopefully, this fixes The Division 2 keeping on crashing.

Play In Windowed Mode

This one may seem a bit unorthodox, but playing with a display setting other than Windowed mode has been known to cause crashes regarding The Division 2.

This is most likely due to the game not being optimized well enough to support other modes of display, but regardless, I suggest you change your display settings to Windowed mode to avoid crashes.

Here’s how you can do so:

  1. Click on the Settings tab > Graphics.
  2. In Windowed Mode settings > Change it to Windowed.

Now, keep playing and see if you’re facing this problem anymore.

Repair Easy Anti-Cheat

This fix requires you to dive into the game files again and repair the Easy Anti-Cheat client that Division 2 uses. Division 2 uses Easy Anti-Cheat to add security to its online PvP modes, and sometimes, the software becomes buggy or corrupted, leading to crashes. 

Here are some steps you can use to fix the Easy Anti-Cheat Software:

  1. Browse to the EasyAnticheat installation directory > mine is C:\Program Files (x86)\EasyAnticheat
  2. You should see two files here > the .exe and a .sys file.
  3. Right-click the .exe and View Properties > Details tab > File Version.
  4. If yours is 4.0.0, go to the Easy Anti-Cheat Website > Replace the .exe in your installation folder with the one you just downloaded.
  5. Then go to the Compatibility tab of the 6.0.0 version > Check “Run this program as an administrator”.

Important: the “EasyAntiCheat” Windows Service will be in a “Stopped” state if your game isn’t running – so make sure the service is not running as you won’t be able to replace the .exe if it is.

Disable All In-Game Overlays

In-game overlays, particularly ones from MSI Afterburner or NVIDIA, can result in the game’s bad performance or even its crashing. While these overlays provide gamers with useful features, I suggest you turn these overlays off for The Division 2 to work.

Remarks

Although The Division 2 is certainly popular, the devs are definitely slacking. I would know since I’ve invested almost 1500 hours into the game.

Ayyoun's Division 2 hours
Ayyoun’s Division 2 hours (Image by eXputer)

In my opinion, when it comes to fixing various issues with the game, whether it’s Mike 01 error or crashing, It gets frustrating when there are so many.

The good thing is that devs actively listen to the community’s feedback and fix their game. At the time of writing, the game was in much better condition than it had been a year ago. They’ve even announced Project Resolve to improve the state of the game and improve its stability.

I hope this guide provided you with a fix to the crashing issue in Division 2. If you want to improve your game’s performance, look at our Division 2 best settings guide

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Ayyoun is a Senior Writer & Editor for Error Fixes and Game Settings guides on eXputer. He’s been passionate about games and technology since he got his hands on the PS1. He’s got a Software Engineering background and loves to play games for entertainment and understand them from a technical perspective. He has a knack for uncovering solutions for the latest games and presenting them in easy-to-follow guides for his audience. You can keep up with his gaming activity on his Steam profile.

Experience: 7+ years || Worked For VeryAli Gaming and IGN || Senior Editor For Game Errors & Settings

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