EA App Not Working [FIXED]

You can fix the EA App by disabling your Antivirus Software, Clearing the EA App's Cache, and deleting the Origin Client.

Several players are running into the “EA App not working” issue. Some players experience app crashes, while others encounter various network-related errors. Sometimes, you might not even be able to launch the EA app. Regardless, issues like these prevent you from playing many of your favorite games. Additionally, the fact that the developers have not officially addressed any of these problems adds to the frustration and disappointment of the players.

This is the error message you see when the EA App is not working,”The EA app encountered an error and couldn’t finish installing.”

EA App Not Working
EA App Not Working Error Message (Image by eXputer)
Key Takeaways
  • Several reasons can cause the EA app to stop working. Some of these include corrupted files, internet problems, antivirus software, and more.
  • Before trying more effective methods, update your EA app, verify that you are on the latest operating system version, and launch the EA app with admin privileges.

  • If the EA App is still not working, follow these methods:
    • Disable your antivirus software to see if that solves the issue. If it does, add the EA app to the exceptions list of your antivirus software.
    • Clear the EA app’s cache both manually and from within the app. 
    • If the EA app’s files are corrupted or missing, verify and fix them from Windows settings.
    • Delete the Origin client, as it can conflict with the EA app.
    • If you are encountering network-related problems with the EA app, restart your router and disable 3rd-party influences like a VPN connection.
    • Ultimately, contact the official EA customer support if none of these methods are effective.

Why Is The EA App Not Working?

There are many reasons why your EA App might not be working. Here is a list of some of these reasons:

  • The EA App might be corrupted because of missing files, which can lead to random crashes.
  • Your internet might not be fast enough. Or some external factor could interfere with the communication between your network and the EA servers.
  • Your PC’s antivirus software can also prevent the EA App from launching.
  • Not having admin privileges can occasionally cause the EA App to stop working.
  • You might have an outdated version of the EA App.
  • The Origin app can conflict with the EA app.

How To Fix The EA App

You can approach the solution according to the exact issue you are facing with the EA app. As mentioned previously, countless things can cause the EA app to stop working. This is why pinpointing that exact problem can be a bit difficult. Therefore, the most optimal thing you can do is try all the methods mentioned below until the EA app starts functioning again.

Before proceeding any further, try out some of these quick solutions you might have overlooked.

  • Check for potential updates for the EA App. If there are any, download them.
  • Make sure that you are on the latest version of your operating system.
  • Finally, try launching the EA App with admin privileges.

If these don’t work, you can move on to the more effective methods mentioned below.

Disable Your Antivirus Software

While your Antivirus software keeps you safe from dangerous viruses, it can also affect programs on your PC that are not real threats. This could potentially be the reason why the EA App is not working as intended. You should confirm this by disabling the default Windows Firewall Defender and any other 3rd-party antivirus software.

Follow these steps to disable Windows Defender Firewall:

  1. Open the start menu by pressing the Windows button on your keyboard.
  2. Click on the gear icon and open the Windows settings.
  3. In settings, click the Update & Security section. Here, select Windows Security.
  4. Now find the Firewall & Network Protection settings option and click it to open a new security window.
  5. This window will present three firewall options; Domain Network, Private Network, and Public Network.
  6. You must disable all of them to turn off Windows Defender Firewall.
Disable Windows Defender firewall to fix the ea app
Firewall and Network Protection settings (Image: Exputer)

Now see if the EA app is working. If it is not, then the antivirus software is not the culprit behind your problem. It would be best if you skipped to the next solution. Though, if the EA app starts operating again, you must add it to the exceptions list of your antivirus software.

Keeping your antivirus software disabled indefinitely is a massive security risk. It will expose you to many of the malicious files and viruses spread across the internet. Therefore, you should add the EA app to the exceptions list of your antivirus software. Here’s how to do it:

  1. Follow the previous steps until step 3 and reach Windows Security.
  2. Here, select Virus & Threat Protection. This will open a new window.
  3. In the new window, find Virus & Threat Protection again and select the Manage Settings option below.
  4. Now, scroll down to the bottom of the page to find the Exclusions section.
  5. Click add or remove exclusions. Make sure you have administrative privileges.
  6. Finally, click on Add an Exclusion and select the EA app.
how to fix the ea app not working issue
Adding exceptions for Windows Defender Firewall (Screenshot by Exputer)

Clear The EA App’s Cache

While cache files can optimize the application, an excessive accumulation of cache can have a detrimental effect. You might experience crashes, or the app might not start up properly. In this case, you should clear all the built-up cache for the EA App. There are mainly two ways to do it, from within the EA App and manually deleting cache folders.

Here’s how to clear the cache from within the EA App:

  1. Launch the EA app and click the three vertical lines at the top right side of your screen. This will open a menu with a list of options.
  2. Hover your mouse over Help and click on the App Recovery option.
  3. Now click Clear Cache.
how to fix ea app not working
Clear Cache from the EA App (Image by Exputer)

This is how you can clear the EA App’s cache manually:

  1. Press the Windows button + R on your keyboard simultaneously to open the run menu.
  2. In the search bar, type %localappdata% and click OK. 
  3. Here, search for the Electronic Arts and EADesktop folders. 
  4. Once found, delete both of them to clear the cache.

Repair The EA App

Occasionally, some of the essential files required to run an application can disappear or get corrupted. The same can occur with the EA app, causing it not to work or malfunction entirely. Fortunately, Microsoft Windows offers a simple way to verify and repair these files. Follow these steps to do it:

  1. Open the start menu by clicking the Windows icon at the bottom left side of your taskbar.
  2. Click the gear icon and open the Windows system settings.
  3. In settings, click the Apps section to open a list of all the applications on your PC.
  4. Find the EA App from the list and click on it.
  5. Now click Advanced Options. This will open a new window.
  6. Here, scroll down and click Repair to fix potentially corrupted files.
repair files in windows
Repair the EA App Files in Windows (Image captured by Exputer)

Uninstall The Origin Client

You might be unaware, but EA has officially discontinued the Origin Client. Despite this, some players still have it downloaded on their PC. Not only is it entirely purposeless, but it can also create conflicts with the current EA app, causing it not to work. Therefore, you should uninstall the Origin Client entirely. To do this, follow the steps from the previous method to reach the apps section. Once there, uninstall the Origin client.

Check Your Internet Connection

A lot of the time, most network errors can be attributed to your internet connection. If you are experiencing such errors, you should verify whether your internet works as intended. You can use services like speed test or Fast to determine whether your internet connection is working normally or not.

Additionally, 3rd-party influences like a VPN can also lead to various errors. Therefore, turn off any 3rd-party tools that influence your internet connection.

Furthermore, restart your router and then launch the EA app to see if it works. If your internet is working as intended, the network error could be caused by the EA servers instead. If so, you should wait until the backend issue is resolved.

Contact The EA Customer Support

If you have exhausted all your options and the “EA app not working” issue remains unresolved, you should contact the official EA customer support. You can do it by going over to EA’s official Twitter account dedicated to providing support for EA-related issues.

You can @EAHelp and explain your problem, along with any screenshots that can narrow it down. Once tweeted, EA will get back to you as soon as possible. You can also directly message their Twitter account instead of making a public tweet.

Did The EA App Start Working?

There are still an endless number of things that can go wrong with the EA app. If you have encountered a niche problem that seems impossible to fix, you can try switching to an application like Steam. Regardless, the methods in this guide will resolve most of the issues you might be encountering with the EA app. If you have recently played Diablo 4 on the PS5 but encountered problems, this guide can help you resolve most of them.


What are some of the common problems that occur in the EA app?

The problems with the EA app can range from crashing to games not launching. In some cases, the app might refuse to startup altogether.

How does the quality of my internet connection affect the EA app?

If your internet connection is unusually slow, you might be unable to communicate with the EA servers. An internet connection with several restrictions will also encounter problems.

Why is the EA app saying no connection?

It might be because your internet connection is experiencing issues. You should troubleshoot your router and ensure it is working as intended.


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Ayyoun Ali

Ayyoun is a Senior Writer & Editor for Error Fixes and Game Settings guides on eXputer. He’s been passionate about games and technology since he got his hands on his first console, the PS1. He’s got a Software Engineering background and loves to play games for entertainment and understand them from a technical perspective. He has a knack for uncovering solutions for the latest games and older ones and presenting them in easy-to-follow guides for his audience.  Experience: 7+ years || Education: Bachelor's in Software Engineering || Worked For VeryAli Gaming and IGN || Written 200+ Articles || Senior Editor For Game Errors & Settings

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