8 Ways To Fix Diablo 4 Code 397000

Learn how to fix Diablo 4 Code 397000 error with our comprehensive list of fixes including Updating graphics drivers, Checking server status and more.

Error code 397000 is a prevalent issue in Diablo 4 that traps players in an infinite loading screen, halting progress. From extensive research, I learned that a disparity between your game version and a new update typically triggers this issue.

Players may also experience connectivity problems, internet issues, corrupted files, antivirus software interference, and outdated graphics drivers, ruining the immersive gaming experience Diable 4 offers.

The error message exclaims: “The lobby server is currently not available. Please double-check your version. (Code 397000)
Error 397000-Image By eXputer
Key Takeaways

Here are all the effective fixes for you to try to solve the Diablo 4 Code 397000 error:

  1. Update the game via Battle.net.
  2. Check the server status on the Activision Online Services page.
  3. Verify and repair the game files. 
  4. Close unnecessary background tasks.

Check Server Status

If there are ongoing server-side issues, nothing you can do is going to solve the error. So, its best to make sure that is not the case.

You can do so by:

After you have made sure that servers are up and running, you an move on to the fixes below. In the case that there is a server outage, all you can do is wait until the developers fix the issue. 

Delete Battle.net Cache Data

The Battle.Net launcher relies on a cache to store temporary data that helps it function efficiently. This cache accumulates information about past downloads, login credentials, and other settings for smoother logins and personalized features.

However, the cache can become corrupted over time, which in turn, leads to errors like Diablo 4 Error Code 397000. Hence deleting the Batte.net cache can help resolve the error.

Update Diablo 4

The Diablo 4 ‘stuck on loading screen’ error could appear due to outdated game files. If your game is not up to date, it could lead to connectivity issues while launching due to the game version being different from the game servers. I suggest you manually check for updates on your PC or Console and update the game to the latest version.

Updating your game is highly suggested, as Battle.net frequently fixes errors and bugs. Sometimes, outdated game versions may cause conflicts at your end that can cause the error, ‘Code 397000’, to pop up. 

To do so, follow the steps: 

  1. Open the Battle.net launcher > click Blizzard logo > Settings > Game Install/Update.
  2. Scroll to the bottom of the page, click on Apply latest updates > download future patch data for recently played games > press Done.
  3. Restart the Battle.net launcher to apply the changes.

Verify and Repair Diablo 4 Game Files

Over time, your game files can become outdated or corrupted. These files act as the building blocks of the game, containing essential data like code, graphics, and audio.

Any damage to these files can disrupt the game’s ability to function properly, potentially leading to crashes, glitches, or errors.

If you’ve been experiencing this error, verifying your Diablo 4 game files should be one of your first troubleshooting steps.

Perform A Clean Boot

Sometimes, other programs and drivers can interfere with the game files in Diablo 4, causing errors to appear. I recommend performing a clean boot on your system to prevent that.

A clean boot starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

You can perform a clean boot by following the steps below:

  1. Open the Search Menu by pressing the Windows Key.
  2. In the taskbar search box > Type msconfig > select System Configuration from the results list.
  3. Select Hide all Microsoft services on the Services tab > Disable All > Select Apply.
  4. On the Startup tab > select Open Task Manager > Disable any unwanted Enabled apps. 
    diablo 4 stuck in loading screen - startup tab.
    Startup Tasks-Image By eXputer


  5. Close Task Manager.
  6. On the Startup tab of System Configuration, select OK. 
  7. When you restart the computer, it’s in a clean boot environment.

Reinstall Diablo 4

If updating the game or repairing the game files did not resolve the infinite loading screen error, I recommend reinstalling the game at least once as a last resort. The battle.net launcher may be unable to identify the corrupt game files. Performing a fresh reinstall will potentially replace any corrupt game files from the previous installation.

My Thoughts on Diablo 4 Infinite Loading Screen

I recognize the amount of effort that the Diablo developers put into making the game. Bugs and errors, just like the infinite loading screen are not something out of the ordinary. 

There have been a lot of reports from players floating around the forums, including the official Diablo forums, Reddit, Steam Community, and even Twitter/X, where people urged the developers to fix the error as soon as possible. 


The Diablo team, however, swiftly issued a hotfix and published an announcement, demonstrating their commitment to the game and solidifying player trust.

Diablo 4 Error 397000 solved
Diablo 4 Error 397000 solved (Image by eXputer)

However, suppose you’re still facing this issue. In that case, the only two things you can do in this situation are to try contacting Activision Support by submitting a ticket or try my fixes mentioned in the guide above. Either way, you’ll be able to enjoy your game without disruptions after the initial wave of issues is patched.

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Ayyoun is a Freelance Writer for Error Fixes, and Game Settings on eXputer. He’s been passionate about games and technology since he got his hands on the PlayStation 1. He has a software engineering background and loves to play games from a technical perspective. He has a knack for uncovering solutions for the latest games and presenting them in easy-to-follow guides for his audience. You can keep up with his gaming activity on his Steam profile.

Experience: 7+ years || Worked For VeryAli Gaming and IGN || Education: B.S Software Engineering, Google IT Professional Certificate, Editing Mastery from Udemy, and Digital Journalism.

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