Error code 397000 is a prevalent issue in Diablo 4 that traps players in an infinite loading screen, halting progress. From extensive research, I learned that a disparity between your game version and a new update typically triggers this issue.
Players may also experience connectivity problems, internet issues, corrupted files, antivirus software interference, and outdated graphics drivers, ruining the immersive gaming experience Diable 4 offers.
Check Server Status
The infinite loading screen error could occur due to temporarily unavailable servers. To check the status of Diablo 4 game servers, you can visit the Activision Online Services page. It’s important to remember that server issues can occur at any time and can cause crashes or cause your loading screen to be stuck. So, it is best to wait for updates from the game developer until the problem is fixed.
You can also head over to the down detector page for Diablo 4 to see the current status of the game servers. There is a chance that a server outage might cause your problem, as the servers go under maintenance now and then. In that case, you must wait for the servers to come online again.
You can check the Diablo Twitter Page to know when the servers go under maintenance.
Delete Battle.net Cache Data
Deleting the Battle.net cache can help resolve the ‘Diablo 4 stuck on loading screen’ error. The cache builds up over time in the Battle.Net launcher and can get corrupted.
This can cause launching or even connection issues that lead to issues like 397000 in Diablo 4.
Update Diablo 4
The Diablo 4 ‘stuck on loading screen’ error could appear due to outdated game files. If your game is not up to date, it could lead to connectivity issues while launching due to the game version being different from the game servers. I suggest you manually check for updates on your PC or Console and update the game to the latest version.
Updating your game is highly suggested, as Battle.net frequently fixes errors and bugs. Sometimes, outdated game versions may cause conflicts at your end that can cause the error, ‘Code 397000’, to pop up.
- Open the Battle.net launcher and click the Blizzard logo in the top left corner.
- Go to Settings and click on Game Install/Update.
- Once there, scroll to the bottom of the page, click on Apply latest updates, and download future patch data for recently played games. This will automatically enable Battle.net to update your game to the latest version.
- Now, press Done to save the changes you made.
- Restart the Battle.net launcher to apply the changes.
Verify and Repair Diablo 4 Game Files
Diablo 4 is a popular game that can encounter errors while running on your PC. One of the common errors is error 937000. This error can be caused by missing or corrupted game files on your PC.
These files are essential for the game to function properly, and any damage to them can lead to the occurrence of this error. If you encounter error 937000, it is recommended to check the game files and repair or reinstall them to resolve the issue. Your PC can run the game smoothly by identifying and repairing these files.
Close Unnecessary Background Apps
Background programs that aren’t necessary for your PC or Diablo 4 use a lot of processing power and thus reduce the system’s overall performance.
This can cause your game to crash, lag, and even cause loading issues. You can improve your PC’s performance by simply ending these background tasks. So, you can resolve these issues by simply closing or terminating background apps.
Perform A Clean Boot
Sometimes, other programs and drivers can interfere with the game files in Diablo 4, causing errors to appear. I recommend performing a clean boot on your system to prevent that.
A clean boot starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.
- Open the Search Menu by pressing the Windows Key.
- In the taskbar search box > Type msconfig > select System Configuration from the results list.
- Select Hide all Microsoft services on the Services tab > Disable All > Select Apply.
- On the Startup tab, select Open Task Manager.
- On the Startup tab in Task Manager, Disable any unwanted Enabled apps.
- Close Task Manager.
- On the Startup tab of System Configuration, select OK.
- When you restart the computer, it’s in a clean boot environment.
Whitelist Diablo 4 From Antivirus
Important: This method includes disabling your antivirus software to check whether it’s causing your game to crash, leaving your PC vulnerable to malware attacks. To ensure your PC’s safety, I recommend disabling your internet connection or disconnecting any unknown storage drivers currently plugged into your computer.
It is not unusual for anti-viruses such as Windows Defender to be the cause of errors like Diablo 4 39700. To check whether your anti-virus is the cause of your game crashing or not, I would suggest disabling Windows Defender on your PCs.
If turning off the Antivirus fixes your Diablo 4 issue, I suggest you whitelist the game from it.
Perform A Power Cycle
To ensure there aren’t any network glitches causing the error code 397000 in Diablo 4, I would suggest going for a power cycle fix, as it’s also recommended by Blizzard support.
A power cycle is when you turn off your Wi-Fi router, unplug it from the power source, and wait for a few seconds before plugging it back in and turning it back on.
This process helps to clear any temporary network issues or glitches that may have occurred. You are giving it a fresh start by disconnecting the power source and resetting the router. This can help improve the performance and stability of your network connection, thereby reducing disruptions and improving the overall user experience.
The following steps will take you through the process:
- Power off your router and wait for the LEDs to turn off.
- Unplug the power cable from the router.
- You must wait at least 30 seconds before plugging in the power cable.
- Finally, power on the router and check your connectivity.
Reinstall Diablo 4
If updating the game or repairing the game files did not resolve the infinite loading screen error, I recommend reinstalling the game at least once as a last resort. The battle.net launcher may be unable to identify the corrupt game files. Performing a fresh reinstall will potentially replace any corrupt game files from the previous installation.
My Thoughts on Diablo 4 Infinite Loading Screen
The team behind Diablo has put a lot of effort into the game. However, bugs and errors, like the infinite loading screen, can ruin players’ gaming experience, leaving them dismayed.
But the good thing is that Blizzard has officially put out a post saying that the error has been officially fixed.
However, suppose you’re still facing this issue. In that case, the only two things you can do in this situation are to try contacting Activision Support by submitting a ticket or try my fixes mentioned in the guide above. Either way, you’ll be able to enjoy your game without disruptions after the initial wave of issues is patched.
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