Solved: How To Fix FFXIV Error 2002 [Tested Methods]

You can fix FFXIV Error 2002 by Whitelisting the game in your Antivirus, Enabling DMZ, Checking for Packet Loss, and more!

Several players have been running into the FFXIV Error 2002. This pesky error will pop up when you try to join a lobby, kicking you out of the queue. The error likely indicates an issue with your internet connection, but other restrictions can also induce it. In any case, I have a few methods to get you back into the queues.   

The error message says: “The lobby server connection has encountered an error.”
ffxiv error 2002
Error Message (Image by eXputer)

Basic Fixes: I recommend you try restarting your router, updating Windows, switching to an ethernet cable, and updating your network drivers first. This will rule out some basic causes for the problem.

Key Takeaways

You can solve error code 2002 by following these methods:

  1. Check FFXIV Server Status.
  2. Whitelist FFXIV in your Antivirus Software.
  3. Change your DNS server.
  4. Enable DMZ on your Router.
  5. Make sure that your network isn’t experiencing Packet Loss.

Check The FFXIV Server Status

Occasionally, the servers can go down for maintenance or suffer from other connectivity issues. So, my first suggestion will be to eliminate the possibility of server outage in FFXIV before trying to fix Error 2002.

checking for ffxiv server status
Checking Server Status for FFXIV (Image Captured by eXputer)

You can do so by visiting this site. Once there, take a quick peek at the server status for your region, including the Login and Gate servers. If you do find that they are down, you’ll have to wait the period out. Otherwise, move on with the methods.

Whitelist FFXIV In Antivirus 

Sometimes, your antivirus software can flag a legitimate application on your system as a threat. This is generally a false positive, especially when it comes to games. While this doesn’t happen often, it generally results in your application’s network access getting cut off. So, I highly recommend whitelisting FFXIV in your security solution.

Doing so will force the AV to not interfere with FFXIV, potentially fixing the problem. Besides, this will also clear up any network blockages or rules that might have been imposed on the game.

Change Your DNS Server

A DNS server holds IP addresses for networks and servers. They are what make communication on the Internet via conventional naming possible. However, this information is scattered across various servers. So, a DNS server generally calls on a chain of other servers to retrieve it.

But, a poor DNS server can sometimes take too long for this task. This happens when the chain of nested requests becomes too long. While this is generally fine, the added network delay can cause problems when it comes to games. So, I highly recommend changing your default DNS server to any reliable provider.

Enable DMZ

DMZ (Demilitarized Zone) generally secures your network by taking it private. However, this also restricts your network traffic because of the series of filters. So, putting your system on DMZ can allow it to access and be accessible to a much larger pool of networks without any network filters.

So, I recommend setting up DMZ for your computer. Doing so will allow unfiltered network access to the FFXIV servers, potentially resolving the Error Code 2002.

Caution: Enabling DMZ can be a security risk. But you should generally be fine with a reliable firewall.

Here’s how you can enable DMZ:

  1. Access your Router Settings with the information provided at the back.
  2. Open the Settings menu > Click on Advanced Settings > Click on DMZ. 
  3. Type in your PC’s Static IP Address > Click on the Save Button.
ffxiv error 2002
Router DMZ Settings. (Image by eXputer)

Check For Packet Loss

Playing games online is possible because your network can send and receive data packets. However, networks can sometimes experience packet loss. Packets are lost when they are not able to reach their destination. When this happens, you will often experience stutters and disconnection issues. 

This has been a prevalent problem in the FFXIV community. So much so that the producer of FFXIV, Naoki Yoshida, went as far as publishing an official article detailing the issue.

Follow these steps to check for packet loss:

  1. Open CMD > Type ‘ping -n 40’ > Press Enter.
  2. Ideally, you shouldn’t have frequent Request Timed Out messages.
  3. Once the test is done, you will be displayed the stats > Ideally, your Packet Loss should be 0%.
ffxiv error code 2002 solution
Packet Loss Stats (Image Captured by eXputer)

If your packet loss comes out to be >2%, I suggest contacting your ISP to discuss the issue with them.

My Analysis

While I adore FFXIV, issues such as Error 2002 have been widespread in the community. Since the game launched, countless threads have been made on Reddit, Steam, GameFaqs, Square Enix, and ACT Forums. With some dating back nine years, it doesn’t take a genius to see that the issue has been prominent for a while. 

However, the major problem when diagnosing this issue is that the causes can be diverse. A small minority of times, the problem does originate from the server side. But, when this happens, the team is generally quick to make a statement on the Official FFXIV Twitter account. Subsequently, the issue is then promptly addressed. 

But, more times than not, the problem is related to your network connection, majorly caused by packet loss. This has been an ongoing and severe issue in the community. However, after following the simple solutions I have included in this guide, I am confident you’ll walk away free from the problem.

Lastly, if the issue persists, I suggest contacting FFXIV Support for personalized help.

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Haider Khan is our error guides writer who loves to tinker around with operating systems and game files to find practical solutions to video game issues. He then crafts easy-to-follow error fix guides based on his findings. He’s also a Battlefield veteran who likes to rack up some Ws in his spare time. Learn some more about his gaming journey on his Steam profile. Experience: 3+ Years || Education: Bachelor's in Journalism || Successfully Troubleshot Over 200 Games || Mainly Covers Error Fix & Game Settings 

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