PUBG used to be one of the best Battle Royale games. Well, it started the genre. However, the game was not without its problems, especially at launch. One such annoying error was that players could not connect to the Servers in PUBG. As this signals connection problems, sadly, this issue is still prevalent today.
This can include the servers undergoing maintenance, network problems, and game file issues. But don’t fret: I’ll walk you through this issue so you can join the battlefield again as soon as possible.
Before getting into the fixes, make sure you try basic troubleshooting options such as:
Check PUBG Game Servers
With over 400,000 players at a time, PUBG is one of the biggest live-service games on Steam. Because of this, servers must undergo maintenance now and then to help them fully operate without problems. Further, if the servers are offline, connection problems will be commonplace. So, I suggest checking the Server Status first.
To check for outages, head to the Downdetector Page for PUBG. If you see a lot of reports in recent hours, you are not alone, and there is a server problem. So, wait the period out. But, if that’s not the case and you’re still facing this issue, move on to the fixes ahead.
Whitelist PUBG In Your Antivirus Software
Antiviruses are known to generate false-positive, deleting important files. This can be problematic as games can’t function properly without these essential files. This is true even if you don’t have a dedicated antivirus solution installed, as Microsoft Windows Defender is active by default.
So, I highly suggest whitelisting PUBG in your AV Solution, as it could be why the game can’t connect, throwing an error. This will let the antivirus know not to bother the directory anymore, resolving the issue. Additionally, verifying your game files for PUBG would be a good idea to revert any damage already done.
IPv6 is the new Internet Protocol that assigns IP addresses to devices as IPv4 is phasing out. Normally, this protocol works without a hitch due to translation mechanics, facilitating the need for new addresses. However, sometimes, it can directly interfere with your game’s ability to establish connections with the servers.
Due to this, I recommend disabling IPv6, as it has also been a popular fix in the community. This will limit your addressing to IPv4, potentially resolving the addressing problem with the servers.
- Important: By doing this, there is a chance you won’t be able to reach IPv4-only addresses. However, the probability of this happening is low.
Here is how to do so:
- Press Win + R > Type “ncpa. cpl” > Press Enter.
- Right-click on your Active Network Adapter (Ethernet or Wi-Fi) > Select Properties.
- Uncheck Internet Protocol Version 6 (TCP/IPv6) > Click OK.
Delete Local Save File
Lastly, another potential fix I recommend is to delete your local save file for PUBG. At this point, there could be a bug in the game code or data corruption, making it harder for the game to connect to its servers.
In this case, deleting the local save file could potentially resolve the problem. Further, there is no need to worry, your account data will all be restored once you log back into the game again.
To do so, go through the following steps:
- Press Win + R > Paste %HOMEPATH%\AppData\Local\PUBG\Saved\Config\WindowsNoEditor > Press Enter.
- Delete the Following Files:
Once done, launch the game to see if the issue persists.
Contact PUBG Support
If you’ve exhausted all methods for the error and still cannot connect to the Servers in PUBG, my final suggestion would be to contact PUBG Support. Their support team could give personalized suggestions based on your logs, which could prove helpful.
For the Support Ticket itself, you’ll have to provide information according to the following template:
– Date Seen:
(approximately at what date did this start)
– Full explanation of issue:
(Be as specific with this information as you can. Not being specific or exact with your information can prolong troubleshooting)
– Error message details:
(If you receive an error message please let us know what it says)
– Dxdiag Information
(Press Windows Key + R and type dxdiag in the search prompt, click the “Save All Information” to your Desktop and upload as an attachment for support).
– CrashDump Files
(Press Windows Key + R and in the search prompt, type %localappdata%\TslGame\Saved\Crashes – right click the latest crash file, ZIP the file and add it as an attachment to the PUBG Support ticket)
Once you are done collecting the information, simply send the ticket and wait for a response.
While encountering connection issues can be frustrating, the solutions are typically straightforward, even for PUBG. This is because servers are down for maintenance for maintenance a lot. However, sometimes your network connection can be to blame as well.
Either way, I believe this has never been a widespread issue, aside from back-end problems. This is evident from the reports made by players on Steam, Reddit, Microsoft Community, and TomsHardware forums.
Our engineers are still hard at work to fix this issue ASAP.
We will provide an update once fixed.
— PUBG: BATTLEGROUNDS Support (@PUBG_Support) August 8, 2018
But, even when the problem is from the server side, the Official PUBG Support Twitter handle quickly posts an acknowledgment. Further, the issue is resolved as well. So, this isn’t something you’ll have to face for long, as their support team is generally thorough.
However, if the servers are good, I am sure the methods outlined will get you back into the game. Additionally, I don’t believe they are too hard to follow through, so you shouldn’t have a difficult time.
The most common reasons for this error are Internet instability or the servers being down.
If you’ve exhausted all fixes and nothing seems to work, you can try reinstalling the game or contacting PUBG Support.
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