8 Ways To Fix Diablo 4 Code 397000

Error code 397000 is a prevalent issue in Diablo 4 that traps players in an infinite loading screen, halting progress. From extensive research, I learned that a disparity between your game version and a new update typically triggers this issue.

Players may also experience connectivity problems, internet issues, corrupted files, antivirus software interference, and outdated graphics drivers, ruining the immersive gaming experience Diable 4 offers.

Check Server Status

If there are ongoing server-side issues, nothing you can do is going to solve the error. So, its best to make sure that is not the case.

You can do so by:

• The official Activation Online Services page.
• Down detector for Diablo 4.
• Diablo Twitter page.

After you have made sure that servers are up and running, you an move on to the fixes below. In the case that there is a server outage, all you can do is wait until the developers fix the issue. 

Delete Battle.net Cache Data

The Battle.Net launcher relies on a cache to store temporary data that helps it function efficiently. This cache accumulates information about past downloads, login credentials, and other settings for smoother logins and personalized features.

However, the cache can become corrupted over time, which in turn, leads to errors like Diablo 4 Error Code 397000. Hence deleting the Batte.net cache can help resolve the error.

Update Diablo 4

The Diablo 4 ‘stuck on loading screen’ error could appear due to outdated game files. If your game is not up to date, it could lead to connectivity issues while launching due to the game version being different from the game servers. I suggest you manually check for updates on your PC or Console and update the game to the latest version.

Updating your game is highly suggested, as Battle.net frequently fixes errors and bugs. Sometimes, outdated game versions may cause conflicts at your end that can cause the error, ‘Code 397000’, to pop up. 

To do so, follow the steps: 

1. Open the Battle.net launcher > click Blizzard logo > Settings > Game Install/Update.
2. Scroll to the bottom of the page, click on Apply latest updates > download future patch data for recently played games > press Done.
3. Restart the Battle.net launcher to apply the changes.

Verify and Repair Diablo 4 Game Files

Over time, your game files can become outdated or corrupted. These files act as the building blocks of the game, containing essential data like code, graphics, and audio.

Any damage to these files can disrupt the game’s ability to function properly, potentially leading to crashes, glitches, or errors.

If you’ve been experiencing this error, verifying your Diablo 4 game files should be one of your first troubleshooting steps.

Perform A Clean Boot

Sometimes, other programs and drivers can interfere with the game files in Diablo 4, causing errors to appear. I recommend performing a clean boot on your system to prevent that.

A clean boot starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

You can perform a clean boot by following the steps below:

1. Open the Search Menu by pressing the Windows Key.
2. In the taskbar search box > Type msconfig > select System Configuration from the results list.
3. Select Hide all Microsoft services on the Services tab > Disable All > Select Apply.
4. On the Startup tab > select Open Task Manager > Disable any unwanted Enabled apps. 

   

    

5. Close Task Manager.
6. On the Startup tab of System Configuration, select OK. 
7. When you restart the computer, it’s in a clean boot environment.

Reinstall Diablo 4

If updating the game or repairing the game files did not resolve the infinite loading screen error, I recommend reinstalling the game at least once as a last resort. The battle.net launcher may be unable to identify the corrupt game files. Performing a fresh reinstall will potentially replace any corrupt game files from the previous installation.

My Thoughts on Diablo 4 Infinite Loading Screen

I recognize the amount of effort that the Diablo developers put into making the game. Bugs and errors, just like the infinite loading screen are not something out of the ordinary. 

There have been a lot of reports from players floating around the forums, including the official Diablo forums, Reddit, Steam Community, and even Twitter/X, where people urged the developers to fix the error as soon as possible. 

@Blizzard_Ent Fix your game DIABLO 4 BETA on PS5. We can’t log back into the game at all we get the same error code 397000

— ♓️ (@WealthyyMinded) March 26, 2023

The Diablo team, however, swiftly issued a hotfix and published an announcement, demonstrating their commitment to the game and solidifying player trust.

However, suppose you’re still facing this issue. In that case, the only two things you can do in this situation are to try contacting Activision Support by submitting a ticket or try my fixes mentioned in the guide above. Either way, you’ll be able to enjoy your game without disruptions after the initial wave of issues is patched.