The GameStop Pro Membership has been a well-received introduction by the video game retailer. The membership is currently sold at $14.99, providing great value for money. You get early access to next-gen releases and a subscription to GameInformer, a video game magazine. Recently, GameStop has made some changes to the PRO coupon eligibility.
A Reddit user first broke the news. GameStop is seemingly phasing out one of the best aspects of the service – the monthly coupons. It appears that they are not allowing members to use the $5 monthly coupon on trade-in store credits. A lot of users on ResetEra confirmed that they were denied from this service. This comes as a shock for the customers as a lot of the members had bought the membership for this very reason. Digital credits have been the standout feature of the service since the start. So much so that employees pushed people to buy the membership for this exact reason.
Digital credits were famous because of the money they saved. Due to this, the digital credits were the face of the membership and most customers bought them for this as well as next-gen. So, the removal of a flagship feature will most certainly hurt the service and we might see a slight decrease in the member count.
Members of this service feel like they have been misled due to the sudden abandonment of this offer. This doesn’t give much reason for members to renew their membership. Some users say it was almost like ‘free money’ and ‘too much of a good deal’. Without digital credits, it’s not certain if it will sell as well. As such, the value of the membership keeps going down.
Surely, there could have been a better way of discontinuing this service instead of outright removing it. So, this move has angered quite a lot of customers – and rightfully so. While the service wasn’t necessarily profitable for GameStop, it brought in new customers and built a loyal fan base.
It’s safe to say that the backlash from the customer’s side is justified. GameStop will have to think of a few ways to satisfy their fan base; otherwise, a decrease in membership is inevitable. This latest development has piqued the interest of many users – us included – and we are still waiting for GameStop to give an official statement. If you have a coupon lying around, try to use it right now. Some branches are allowing customers to use the coupons for this month only. We would love to know your thoughts about the changes GameStop made to the PRO coupon eligibility in the comments below.